Refund policy

Return and Exchange Policy

At Cbano.com, we are committed to ensuring our customers' satisfaction by offering a 30-day window for free returns, exchanges, and refunds.

Exchange Process:

• Upon receiving the returned items from our customers, we will endeavor to process and ship the exchanged items within 5 business days.
• Customers will be notified via email once the exchanged items have been dispatched.

Damaged or Incorrect Items:

• If you receive items that are damaged or not as described, please promptly contact us with photographic evidence.
• We aim to address such issues within 3 business days and provide free replacement items.

Refund Process:

• Customers seeking refunds within 30 days of receiving their order must send the items to our designated warehouse.
• Upon receiving the returned items, we will process the refund within 5 business days.
• The refund process may take approximately 7-15 business days to appear in your account. The refunded amount will be credited back to the customer's original payment method, and the specific timing may vary based on the customer's bank.

Personal Preference Exchanges:

• For exchanges initiated due to personal preferences, an additional shipping fee of $9.9 USD is required.

Customer-Damaged Items:

• Items damaged by customers for any reason unrelated to our product quality will not be eligible for compensation or return.

We are dedicated to providing a positive shopping experience for our customers. If you have any further questions or require assistance, please do not hesitate to contact our customer support team. Thank you for choosing Cbano.com for your shopping needs.